Identifikasi Atribut Kepuasan Mahasiswa Terhadap Layanan Sistem Pembelajaran Online Menggunakan Metode WebQual dan Kano

Abstract

This study aimed to measure the level of user
satisfaction, in this case are the students of STMIK XYZ about
online learning system service by conducting identification process
of user satisfaction attributes based on WebQual method and Kano
Model. WebQual method provides measurement factors of user
satisfaction and then measured by using Kano Model. The
population in this study was students at STMIK XYZ. The results
showed that of the 22 attributes of WebQual were analyzed by Kano
Model showed 19 attributes entered into the One-dimensional
categories, 2 attributes for the Attractive categories and 1 attribute
entered into the Indifferent category.